Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscriptions to Auto Podcast Pro are cancelled and when refunds apply. It forms part of, and should be read together with, our Terms & Conditions. The Service is provided by JMRSquared IT (Pty) Ltd (CIPC Registration No. K2024351266), registered in South Africa.

1. Try before you buy

Every new user receives a free trial of five (5) full cuts with every feature unlocked and no payment details required. The trial exists so you can fully evaluate Auto Podcast Pro on real projects before paying. Because you can assess the Service at no cost, subscription fees are generally non-refundable, as described below.

2. Cancelling your subscription

You can cancel your subscription at any time. When you cancel:

• your subscription will not renew for the next billing period;
• you keep access to the paid features until the end of the billing period you have already paid for; and
• you will not be charged again unless you resubscribe.

Cancellation stops future billing; it does not retroactively refund the current or past periods.

3. Refunds

Subscription fees for the current and any elapsed billing periods are non-refundable. Because the Service is delivered digitally and can be fully evaluated during the free trial, we do not offer refunds for periods during which your subscription was active, whether or not the features were used.

We will, however, provide a refund or correction in the following cases:

• Billing errors — you were charged an incorrect amount, or charged after a valid cancellation took effect;
• Duplicate charges — you were charged more than once for the same billing period; or
• Where the law requires it — including any non-excludable rights you have under the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002.

4. How to request a refund or report a billing issue

Email tech@jmrsquared.com from the address associated with your account, describing the issue and including any relevant transaction details. We aim to review and respond to refund and billing requests within a reasonable time. Approved refunds are returned to your original payment method via our payment processor, Paystack.

5. Price changes

If we change subscription pricing, the new price will apply from your next billing period. We will make current pricing available at the point of purchase and inside the panel before you are charged.

6. Governing law

This policy is governed by the laws of the Republic of South Africa. Nothing in this policy limits any rights you have under applicable South African consumer-protection law that cannot be excluded.

7. Contact

For any questions about cancellations or refunds, contact us at tech@jmrsquared.com.